Shipping Policy

At TinyTogs Kids Shop, we want every shopping experience to be as joyful as dressing your little ones in our premium fashions. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking
• Free Shipping (Orders $50+):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Our Hassle-Free Returns Policy

We understand that sometimes those adorable outfits might not be the perfect fit for your little fashionista. That’s why we’ve created a simple returns process that’s as fuss-free as our premium children’s wear collections.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with all original tags attached
• Refund Method: Original payment method (processed within 5-7 business days after we receive your return)
• Original shipping fees are non-refundable

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• All swimwear (from our Swimwear collection)
• All bodysuits (from our Bodysuits & Sets collection)

Simple 4-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear TinyTogs Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for Return: [Reason]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Package & Ship Your Return

Please include the original packing slip and ensure items are in their original condition with all tags attached. We recommend using a trackable shipping method as TinyTogs cannot be responsible for lost return packages.

Return Address:
TinyTogs Kids Shop Returns
1481 Stannage Avenue
Berkeley, US 94702

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refunds: Will be processed to your original payment method within 5-7 business days
• Exchanges: We’ll ship your new item within 1-2 business days of approval

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend declaring the package as “Returned Goods” to potentially avoid duties.

Thank you for shopping with TinyTogs Kids Shop – where we make returns as easy as dressing your little ones in our premium fashions!