Welcome to our TinyTogs family! We’ve put together this helpful guide to answer your most common questions about our premium children’s fashion. At TinyTogs Kids Shop, we combine boutique-quality clothing with convenient online shopping to bring you adorable outfits for your little ones.

About Our Products

What types of clothing does TinyTogs Kids Shop offer?
We specialize in premium children’s fashion including:
  • Adorable bodysuits & sets for newborns and toddlers
  • Stylish bottoms for active little ones
  • Beautiful dresses for special occasions
  • Comfortable shoes for tiny feet
  • Charming swimwear for beach days
  • Trendy topwear for everyday adventures
What makes TinyTogs clothing special?
Our clothing combines boutique-quality craftsmanship with playful designs. We focus on:
  • Soft, comfortable fabrics perfect for sensitive skin
  • Thoughtful designs that allow for movement and play
  • Adorable patterns and colors that inspire childhood joy
  • Compact folding designs that are shipping-friendly
Do you offer seasonal collections?
Yes! We regularly update our collections to reflect the seasons. Our lightweight bodysuits and dresses are perfect for building a seasonal wardrobe, and we often introduce special holiday outfits too.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
Can I modify my order after placing it?
We process orders quickly to get your little one’s outfits to you as soon as possible. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Pro Tip: Our lightweight clothing often qualifies for lower shipping rates – perfect when building a seasonal wardrobe for your little fashionista!
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas in Asia. If you’re unsure about your location, feel free to email us at [email protected] before placing your order.
What are my shipping options?
We offer two convenient shipping options:
  1. Standard Shipping – $12.95
    • Delivered via DHL or FedEx
    • 10-15 business days delivery after processing
    • Includes tracking
    • Perfect for time-sensitive occasions like birthdays
  2. Free Shipping on Orders Over $50
    • Delivered via EMS
    • 15-25 business days delivery after processing
    • Includes tracking
    • Great when stocking up on multiple outfits
How long does order processing take?
Our Berkeley team carefully prepares each order within 1-2 business days. You’ll receive a shipping notification with tracking information when your order is on its way!
Will I need to pay customs fees?
Customs fees depend on your country’s regulations. While we can’t predict these fees, we recommend checking with your local customs office if you’re concerned about potential charges.

Returns & Exchanges

What is your return policy?
We want your little fashion critic to be thrilled! If not, we offer:
  • 15-day return window from delivery date
  • Easy return process – just email our customer care team
  • Return shipping costs are the customer’s responsibility
  • Items must be in original condition with tags attached
How do I initiate a return?
Simply email our Berkeley customer care team at [email protected] within 15 days of receiving your order. Include your order number and the items you’d like to return, and we’ll guide you through the simple process.
When will I receive my refund?
Once we receive your returned items in original condition, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method.

Customer Service

How can I contact TinyTogs Kids Shop?
We’d love to hear from you! Our friendly Berkeley-based customer care team is available via email at [email protected]. We typically respond within 24 hours.

You can also write to us at:
TinyTogs Kids Shop
1481 Stannage Avenue
Berkeley, US 94702
Do you offer gift wrapping?
Currently we don’t offer gift wrapping, but our outfits arrive beautifully folded and ready for gifting. Many of our customers love adding their own personal touch with ribbons or gift bags!
Final Note: At TinyTogs Kids Shop, we combine the convenience of online shopping with the care of a boutique experience. Whether you’re preparing for a special occasion or just want everyday luxury for your active toddler, we’re here to help your little ones look adorable with minimal hassle for you!
Happy shopping from our TinyTogs family to yours!